The policy is updated from time to time. The latest version is published on this page.
If you have any questions about this policy, please email email@example.com or write to Valued Estates, 7 Church Barns, Ware Road, Widford, Hertfordshire, SG12 8RL.
Valued Estates Ltd take your privacy very seriously. By providing us with your information you are consenting to us using your information as set out in this Policy. Your information will be used only to provide you with the services that you instruct is to carry out, deal with enquiries that you make and for the purpose of enabling us to comply with applicable laws and regulations or to defend ourselves in claims under such laws, for legal, administrative and management purposes.
In addition, we may disclose your information to third parties where you have consented for us to do so, we are under a legal, regulatory, or professional obligation to do so, or, where we merge, reorganise or transfer all or part of our business we may disclose information to successors of the business.
You have the right of access to any personal data we hold, and you can request the purpose of our processing your data. You can request that we erase personal data where it is no longer required for the purpose retained or where you withdraw your consent to that purpose (except where processing is necessary for compliance with a legal obligation or for the establishment, exercise, or defence of a legal claim)
If you would like to request a copy of your information or would like to change the information we hold about you please contact us at firstname.lastname@example.org We will normally respond within one week of receiving the request although this period may be extended for complex requests and in that event we will inform you of the extension and reason for the delay.
How We Gather Your Data
Valued Estates Ltd is registered with the Information Commissioner’s Office under registration reference ZB346779.
Data is collected, processed and stored by Valued Estates Ltd and we are what is known as the ‘data controller’ of the personal information you provide to us.
Sources of Information
Information about you may be obtained from various sources including:
• You may volunteer this information yourself
• Completing any requests on our website
• You may provide information relating to someone else if you have authority to do so
• Information could be passed to us by a third party for example Bank of Building Societies or Medical or financial institutions who provide your personal records
Why We Need It
The main reason for us asking you to provide us with your personal data is to allow us to carry out requests on your behalf.
We may also require your information for matters relating to the work we carry out on your behalf such as:
• Verifying your identity
• Verifying sources of funds or establishing funding of your matter
• Communicating with you
• Obtaining insurance policies on your behalf
• Keeping financial records of your transactions and the transactions we make on your behalf
• Seeking advice from third parties
• Responding to any complaint or allegation of negligence against us
• Fraud prevention
• Where we have other legitimate reasons, such as for internal compliance, dealing with conflicts of interest or regulatory issues
What Personal Data Do We Process?
We hold clients personal data, employee personal data and some suppliers personal data for supply contracts that we hold. All of this personal data is only processed by us.
If IT support is required to deal with IT problems, we ensure that a member of staff is always present if a visit to the premises is required, and remote access is authorised only by a member of staff. No data is ever downloaded or recorded by the IT company.
Our computer software occasionally has access to our systems, but they never download or record personal data.
Who Has Access?
We have a data protection regime in place to ensure the effective and secure processing of your personal data. We will not sell your information to third parties.
There are circumstances during your matter where we need to disclose some information to third parties such as:
• The Land Registry
• HM Revenue & Customs e.g. for Stamp Duty Liability
• Solicitors acting on the other side of your transaction
• Asking advice of an independent Counsel for advice or to represent you
• External auditors such as the Solicitors Regulation Authority
• Banks, Building Societies or other financial institutions
• Providers of identity verification
• Any disclosure required by law or regulation
How We Protect Your Personal Data
We will take all reasonable steps to protect your identity whilst it is in our care, and we have high standards when it comes to your confidentiality.
We use computer safeguards such as firewalls and our staff are kept up to date with their training.
How Long We Will Keep Your Data For
Your personal information will be retained in computer and manual files only for as necessary to fulfil the purposes for which it was collected or as required by law or as long as set out in your contract with us for example:
• For a minimum of 6 years from the conclusion or closure of your legal work in the event that you, or we, need to re-open your case for the purpose of defending complaints or claims against us
• For the duration of a trust
• Some information or matters may be kept for 16 years such as commercial matters
• Probate matters in order to deal with any transferable Inheritance Tax allowance
• Wills and related documents may be kept indefinitely
• Deeds may be kept indefinitely
• We retain an electronic database of transactions and correspondence of your transaction indefinitely
Complaints About the Use of Personal Data
If you wish to raise a complaint on how we have handled your personal data, please contact us at our registered address.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
We may contact you for the purpose of direct marketing. This means we may use the personal data we have collected in accordance with this policy about our services or events etc which we feel may be of interest to you.
We share your name, email address and the product/service you purchased (as obtained during the order process) with Feefo, who will send you an email on our behalf asking you to complete a review. Our legal basis for doing this is our legitimate interest in asking for feedback to improve our products and services.
We will only ever use non sensitive personal information to target individuals with marketing materials, such as name, address, telephone, email and previous buying behaviours. Sensitive information or specific details will never be used to target marketing communications.
If you do not wish us to continue to contact you in this way, you can either follow the unsubscribe instructions on any of our communications to you or contact us by emailing email@example.com with your name and email address. Your details will be removed immediately. Once unsubscribed, you may still receive transactional emails and correspondence from us regarding your legal matter.
Valued Estates uses Google Analytics to monitor the performance of this website. This service places a cookie on your computer but no personal information is stored. Google Analytics tracks various metrics such as which site you came from, how long you spend on the site, what pages you look at, and so on. However, this data is not collected or logged in a way that identifies you. We use the data collected to monitor and improve our website.
However, please note that doing this may affect how our website will issue Cookies when you visit it.